AMMAN: Zain’s operation in Jordan has made mobile phone subscriptions accessible via sign language for customers with hearing and visual impairments, in a step that is the first of its kind in the region to provide this service. Zain customers in Jordan who may be visually impaired, blind, hearing impaired, or deaf, will be able to view contracts and understand their terms through an audio-visual video available by scanning a QR Code located in Zain showrooms across the Kingdom. In the near future, this service will make it easier for customers to identify all the terms and conditions translated into sign language at any time.

Zain has decided to position the introduction and development of disability issues for its customers and within the workplace as a priority task that is part of its Diversification, Equity & Inclusion (DEI) vision, by creating the ‘We Able’ disability inclusive program to meet the needs of all segments of society and is working with organizations and partners who are experts in this field to further strengthen this new strategy. The company is also committed to adopting harnessing technology tools for persons with disabilities, thereby…